What are the shipping fees to France?
Free for all purchases of 250 Euros all taxes incl. and above.
10 Euros for any order inferior to 250 Euros.
What are the shipping fees for abroad?
20€ for all purchases outside Metropolitan France
For special requests, please send an email at : [email protected]
Custom duties may be added to this price, if so, they will have to be borne by you;
How long does it take for the order to be delivered in France and Europe* ?
It takes about 1 to 3 days using an express transport.
* Germany, Austria, Belgium, Cyprus, Denmark, Spain, Finland, Greece, Italy, Luxembourg, Malta, Monaco, The Netherlands, Poland, Portugal, Republic of Ireland, United Kingdom.
How long does it take for the order to be delivered in the USA and Canada?
It takes about 1 to 3 days by UPS.
How long does it take for the order to be delivered in the rest of the word or the other European countries*?
It takes about 1 to 5 days by UPS. It can take longer depending on which country the order is delivered to.
*South Africa, Argentina, Australia, Brazil, Bulgaria, Canada, China, Estonia, Hungary, India, Japan, Lithuania, Romania, Czech Republic, Russia, Slovakia, Slovenia, Switzerland etc...
How can I track the shipments?
To track the shipments, you can send an email to [email protected] We will send you the tracking number and the name of the transportation company.
How can I be aware of the progress of the preparation of your order?
In order to be aware of the preparation of your order, please send us an email at [email protected].
What if I have a question regarding the payment?
For any question regarding the payment, please send us an email at: [email protected].
How can I cancel an order?
To cancel an order which has been placed and confirmed, please send us an email at: [email protected].
How can I be refunded?
If you wish to be refunded, please send us an email at: [email protected].
How long do I have to return my purchase?
If you are unhappy with your purchase, you need to return it to us within 15 days to the following address, and make sure to send it as you have received it (pouch / tag + invoice)
113 avenue du Président Wilson
93 200 ST DENIS
The return shipping fees must be borne by you.
Under which conditions?
All the products may be exchanged within a 15-day period. For any additional question, please send us an email at: [email protected].
What should I do if I have received a defective or damaged product ?
If a product is defective or damaged, please notify us as soon as possible at the following email address: [email protected].
The procedure to follow will be explained in detail.