Privacy policy

In order to respect the privacy of users of its website www.kujten.com/en undertakes to process their personal data in the strictest confidentiality and in full compliance with the new European and French regulations in force.

This Privacy Policy is intended to inform users in complete transparency about the methods of collecting personal data that Kujten uses, the use of the data thus collected, the security procedures implemented and the rights available to users.

By using the site www.kujten.com/en , the User acknowledges having read this Charter and acknowledges accepting its terms.

This Charter applies to all pages hosted on the Site and to the recordings of this Site. It does not apply to pages hosted by third parties to which Kujten may link, for whose content Kujten is not responsible and whose privacy policies may differ. Kujten cannot therefore be held responsible for any data processed on or by these sites.

1. IDENTIFICATION OF THE DATA CONTROLLER

Kujten is the data controller and therefore assumes responsibility for the collection and management of its users' personal data in accordance with the provisions of Regulation (EU) No. 2016/679 of 27 April 2016 on the protection of personal data.

2. THE DIFFERENT CATEGORIES OF PERSONAL DATA COLLECTION

The mandatory nature of the data collection requires the user to agree to the collection of their data to allow Kujten to provide its services. On the website, in the data collection forms, the user is informed of the mandatory nature of the collection.
The collection of personal data may be optional. User consent then becomes mandatory. Without consent, Kujten will not be able to use user data outside of the provision of its services as described below.
Kujten may also, in accordance with the law, have a legitimate interest in collecting data. In this case, consent is not required.

3. PURPOSES OF COLLECTION

3.1 - Collection is optional for all marketing and advertising operations implemented by Kujten, in particular newsletters, targeted promotional or commercial offers by email, telephone, on social networks or other media, for offers from its commercial partners, smartphone geolocation, competitions, the provision of sharing tools on social networks.

3.2 - Unless the user expressly refuses to receive prospecting messages, Kujten has a legitimate interest in collecting data without any consent for the following purposes:

For telephone or chat recordings of exchanges between customer service and the user for the purpose of improving the service and for the creation of evidence in the event of a dispute;
For user satisfaction management (product reviews);
To carry out statistical, analysis and segmentation operations with the aim of improving user knowledge;
To analyze, adapt and improve the content of the Site;
Allow the User to receive messages;
Facilitate the provision and use of the Site;
Personalize the User’s experience on the Site;
Respond to requests for information;
Inform about developments to the Site and its functionalities;

The user always has the possibility to unsubscribe or object by following the procedure indicated for this purpose below in article XI, with the “DPO” either via the link mentioned in the newsletter,

4. THE DIFFERENT CATEGORIES OF PERSONAL DATA COLLECTED

Mandatory or optional, Kujten may collect the following data from the user:

Identification data (surname, first name, title, email address, date of birth and delivery address for products and services offered by Kujten);
Communications (by email or otherwise);
The IP address assigned to the user;
Location data or other communication data;

5. THE DIFFERENT COLLECTION METHODS USED

Data can be collected either through active user intervention or automatically.

The collection is done through active intervention by the user when they make a purchase, manage their order, order a delivery, subscribe to the newsletter, register their warranty, call for after-sales service and therefore transmit their identification data.

Other data, such as the date and time of access to the Site, the pages consulted or location data, are collected automatically, through the servers consulted and “cookies” placed on the site according to the procedure described below in article 9.

All information relating to “cookies” is indicated below.

6. RECIPIENTS OF THE DATA

Personal data is intended for the BCS Group company and all of its subcontracting partners responsible for combating fraud and recovering unpaid debts, managing after-sales service, managing maintenance, hosting, development, and optimizing the site, managing marketing and promotional campaigns, as well as all administrative and judicial authorities that may be directly concerned or at their request.

All Kujten employees and subcontractors required to provide the services have access to the user's personal data only to carry out their duties. Each of them is subject to a strict obligation of confidentiality and security.

7. TRANSFER OF DATA OUTSIDE THE EU

Data may be transferred to a country outside the EU for the purposes described above to subcontractors or their subsequent subcontractors.

Kujten undertakes to make every effort to ensure the same confidentiality for data transmitted outside the EU by choosing subcontractors and, in turn, subsequent subcontractors who have opted for countries with protection deemed adequate or, failing that, by using standard contractual clauses in their contract.

8. DATA RETENTION PERIOD

With regard to mandatory collection, the data is kept for the time necessary to perform the services or for the time imposed by the various legal requirements, particularly in tax, commercial and criminal matters.

Regarding optional data collection, data is kept for three years from the last act of purchase or from the creation of the account in the absence of any purchase. This period is indicative and Kujten reserves the right to deviate from it in order to be able to respond to any questions or complaints addressed to it and in order to comply with all applicable laws, in particular tax and criminal matters.

9. COOKIES

9.1 - When consulting the Site, navigation cookies may be installed on the visitor's computer and record information relating to the visitor's computer's navigation on the Site, such as the pages consulted, the date and time of consultation, etc. An information banner is then displayed and allows the visitor to oppose this. At any time, the visitor has the option of deactivating any installation of cookies by adapting the configuration of their Internet browser accordingly.

While most browsers are set by default to accept the installation of cookies, the visitor has the option to disable the use of cookies by selecting the appropriate settings on their browser. However, refusing cookies and other connection cookies may prevent access to certain features, pages and/or areas of the Site, which the visitor expressly declares to accept.

To learn more about cookies, please visit click here .

9.2 - Google Analytics

BCS Group reserves the right to track the visitor's use of the Site using the website analysis service called Google Analytics provided by Google Inc. The Google Analytics system uses cookies (see paragraph above).

The data generated by the cookies concerning the use of the Site by the user (including the connection IP address) will be transmitted and stored by Google Inc. on servers located in the United States. This data will be used for the purpose of evaluating the use of the Site, compiling reports on the activity of the Site for the BCS Group Company and providing other services relating to the activity of the Site and the use of the Internet network.

Google Inc. may disclose this data to third parties if legally required to do so or when these third parties process this data on its behalf, including the publisher of this site. Google Inc. will not associate the visitor's IP address with any other data it may hold. Visitors may disable the use of cookies by selecting the appropriate settings on their browser. However, such deactivation may prevent them from using certain features, pages and/or areas of the Site, which the visitor expressly accepts.

9.3 - Tracking pixels in emails

Kujten uses tracking pixels in its email communications (newsletters, promotional offers, and brand information). A tracking pixel is a small, invisible image file embedded in the body of an email; loading this file allows the company to measure whether the message has been viewed.

These pixels enable Kujten to determine if an email has been opened, measure engagement with its communications (opens, link clicks), collect specific technical information (such as the type of device and email client used), and—based on this data—adjust sending frequency, personalize content, and improve campaign relevance. The data collected is limited to what is necessary for these purposes and is neither sold nor rented to third parties for commercial use.

In accordance with CNIL recommendations regarding tracking pixels in emails, the use of these pixels for audience measurement, personalization, and campaign optimization requires user consent. Exceptions apply to emails linked to a service requested by the user (so-called transactional emails, such as order confirmations, shipping notifications, invoices, or password resets) and to the measurement of message deliverability alone.

Users may object to the use of tracking pixels for marketing purposes at any time—without unsubscribing from communications—by clicking the link provided for this purpose in any of our emails or by contacting the Data Protection Officer (DPO) as outlined in Article 12. Withdrawing consent is as simple as granting it and takes effect for future mailings.

10. SECURITY OF YOUR PERSONAL DATA

BCS Group undertakes to make every effort to ensure the confidentiality and security of user data or to ensure these obligations are met by the chosen subcontractors.

BCS Group ensures optimal security measures against loss, fraudulent intrusion, misuse, and alteration of the information entrusted to it. All data received on the website "www.kujten.com" is backed up daily and stored on a backup medium.

This data is kept for the time necessary to complete the transaction, namely for payment after dispatch of the goods, for reimbursement in the event of withdrawal or in the event of exercising the guarantee.

If the user chooses to accept the registration of their card so as not to have to re-enter their bank details for a subsequent purchase, these will be saved with OGONE. Their data will be deleted either automatically upon expiry of the card's validity date or at the user's request.

11. SMS & MESSAGING PRIVACY

When you opt in to receive SMS or RCS messages from Kujten, we collect your phone number and consent information.

We use this information solely to send you marketing and transactional messages related to our products and services.

Kujten does not sell, rent, or share personal information, including phone numbers, with third parties for their marketing or promotional purposes.

Your personal information will not be sold, rented, or shared with any third parties.

Message data may be shared only with messaging service providers strictly for the purpose of delivering the messages you have requested.

You may opt out of receiving messages at any time by replying STOP.

12. THE NATURE AND EXERCISE OF USER RIGHTS - APPOINTMENT OF A DPO

The user has the following permanent rights:

A right of access, rectification, deletion;
A right to object to and erase the processing of their data for legitimate reasons with regard to mandatory collection or without reason when it is optional collection;
A right to restriction of processing when the user has objected to the processing or when he contests the accuracy of the data or when he considers that the processing is unlawful;
A right to data portability. The user has the right to receive the personal data they have communicated to Kujten. They may also request that Kujten transmit this data to another data controller.

To exercise this right, the user may send their request accompanied by proof of identity either:

By post to the following address: ....
By email to the following address: ....

In the event of a breach of personal data, the user will be informed as soon as possible.

The user always has the option of contacting the competent supervisory authority in his country of residence:

- In France, the CNIL: https://www.cnil.fr/

13. UPDATING AND AMENDMENTS TO THE CHARTER

Kujten reserves the right to modify or adapt its Charter, in particular, in order to comply with any new applicable legislation and/or regulations, the recommendations of the CNIL, the guidelines, recommendations and best practices of the European Data Protection Committee and the decisions of the courts and tribunals in this area. Kujten will inform users of this via the website.