What should I do if I haven't received my order even though it's marked as delivered?
Our Colissimo deliveries are secured with a confidential code automatically sent to the recipient, who will be the only one to know this code. Please never give it to the delivery driver over the phone.
If you are not available to receive the package, it will be left at the post office nearest to the delivery address. You can then collect it with your ID.
If you are unable to locate your package, please contact our Customer Service department via our contact form or by email at serviceclient@kujten.com, specifying your order number and providing us with all the necessary information to process your request.
What should I do if my package seems to be lost?
If your package tracking information hasn't updated within 48 business hours (excluding Sundays and public holidays) since shipment, please contact our Customer Service team via our contact form or by email at serviceclient@kujten.com, providing your order number and tracking number. We will then open an investigation with our carrier to locate your package.
What if I am absent at the time of delivery?
If you are not home when delivery is attempted in France, a second delivery attempt will be made. If this attempt fails, your package will be left at the post office nearest to your delivery address, where you can collect it upon presentation of a valid form of identification.