What are the return conditions?
Upon receipt of your order, you have 14 days to return the items to us.
Items must be unworn, unwashed, undamaged, unsoiled.
Please note that items returned with the tag detached cannot be returned.
If the entire order is returned, any products received as gifts must also be returned.
Special cases: Products with personalized embroidery cannot be returned, refunded or exchanged.
E-gift cards cannot be returned, refunded, or exchanged in our stores. They can only be canceled by sending an email to our customer service: serviceclient@kujten.com.
Orders delivered to France: How can I return my order?
For orders placed before June 25, 2025:
Ship the package to the following address:
BCS GROUP / KUJTEN RETOURS INTERNET
110 bis avenue du Général Leclerc
93500 PANTIN
Batiment 14 Niveau 1
Return costs are the responsibility of the customer.
Please ensure you package all returned products securely and include your delivery note and/or invoice inside: this will help us identify your order more quickly and process it.
For orders placed after June 25, 2025:
To make a return, simply follow these steps:
- Go to our return portal via the link "Make a return" or from your my account space
- Select your order, the items to return and the reasons for return
- Choose your return method. You will have the choice between a refund, a credit note, or a size exchange.
Note: In the case of a refund, the cost of the return label of €5 will be deducted from the refunded amount.
- Confirm your return; a return label will be automatically generated. Print the label and affix it to your package.
Orders delivered outside France: How can I return my order?
For orders placed before June 25, 2025:
Luxembourg, Belgium and Monaco:
Ship the package to the following address:
BCS GROUP / KUJTEN RETOURS INTERNET
110 bis avenue du Général Leclerc
93500 PANTIN
Batiment 14 Niveau 1
Return costs are the responsibility of the customer.
Please ensure you package all returned products securely and include your delivery note and/or invoice inside: this will help us identify your order more quickly and process it.
Rest of the world:
Go to the "Returns Portal" : enter your order number (for example GE1571234567FR without any additional spaces) and your email (the one used when placing your order). Indicate the items to be returned by choosing the quantity and the reason for the return. Check your return method. Click on "Print return label" to download it. Prepare your package with the items to be returned and insert your delivery note and/or invoice inside: this will allow us to identify your order more quickly and process it. Print your return label, stick it on your closed package and drop off your package at the nearest post office. Return costs are the customer's responsibility.
For orders placed after June 25, 2025:
To make a return, simply follow these steps:
- Go to our return portal via the link "Make a return" or from your my account space
- Select your order, the items to return and the reasons for return.
Note: the cost of the return label will be indicated before validating your return and will be automatically deducted from the refunded amount.
- Confirm your return; a return label will be automatically generated. Print the label and affix it to your package.
Can I make an exchange?
New! For orders in France placed after June 25, 2025:
For orders in France: We now offer you the option of exchanging the size of your product free of charge.
- Click on "Make a return", or access your My Account area - Select the order concerned, choose the item to exchange and the desired size
- Generate your return label
- Return the unworn item, in perfect condition and with its label, using the return label provided.
Note:
- We will ship your new exchange order once your initial return has been validated
- Your exchange will be delivered using the shipping method and to the address of your initial order.
If you wish to exchange your (non-sale) item or obtain a credit note, you can also visit one of our stores and present your receipt.
For orders outside France:
We do not offer exchanges for orders outside France at this time.
Reimbursement deadlines
Refunds will be issued within 10 days of receipt of your items and will be automatically credited to the account associated with the credit card used for payment or to the PayPal account used for payment. You will receive an email confirming receipt of your returned products and the refund.
Embroidery: Refunds for personalized items (embroidered sweaters and accessories) will not be accepted.
What should I do if I want a refund for a product I bought in a store?
In-store purchases are not refundable. You may choose between a store credit valid for two months at any of our Kujten boutiques (excluding department stores), or an exchange at the purchase price within 14 days.
This differs from online purchases, for which you have 14 days to return an item that does not suit you and request a refund.