Once your order has been shipped from our warehouse, you will receive a shipping confirmation email. Tracking information will be available in this email or in your "My Account" area.

Special cases for In-Store Delivery: No tracking number will be available. You will be contacted directly by the store upon receipt of your order, meaning you can pick it up within 15 days. After this period, your order will be refunded to the original payment method.

Once your order has been confirmed, please allow 3 to 5 business days for your parcel to be prepared. Your order will be shipped after this preparation period. The actual delivery time will then depend on the carrier. These timeframes may vary depending on the time of year.

For international orders, delivery times depend on the destination country and may take up to 10 business days. Delays may occasionally occur if the parcel is held at customs. If your order remains in customs for more than two weeks, please contact our customer service team at serviceclient@kujten.com.

We do not offer express delivery, either within France or internationally.

The Kujten brand delivers to 160 different countries. To find out if we deliver to your home, we invite you to click on the currency icon located at the bottom right of the site.

Unfortunately, it is not possible to change the delivery method or address. Please check carefully before paying, as once your order is confirmed, we will no longer be able to make any changes.

Unfortunately, it is not possible to have the order delivered to the store.

To simplify your process, import taxes and customs duties are automatically calculated and included in the final price of your order. If your country is eligible for import taxes and customs fees, they will be indicated on the delivery/payment page of the website.

For orders in the United States and Canada, local taxes ("sales tax") may apply in certain delivery states. These taxes are added to the final price and are calculated based on the delivery address you provide.

In the event of a product return, the full amount paid, including any customs duties and taxes, for this product by the customer will be refunded.

We encourage you to contact the carrier. Please use the tracking code you received by email. They will then be able to verify the delivery of your package. We recommend waiting 6 business days. If the order is still in transit after this time, please contact us and we will open an investigation with the carrier.

If the carrier informs you that your order has been returned to the sender, this means that it cannot be delivered.

Once your package has been returned to us, it cannot be reshipped to you and will be automatically refunded within a maximum of 7 working days.
We apologize for this inconvenience and remain at your disposal for any further questions.

If the item you received does not match what you ordered, please contact us with your order number, photos of the part you received, the label attached to the item, and the one affixed to the package. If a an item is missing from your package, please contact us with the name of the missing item, the order number, and the label affixed to the package. We will then find a solution that suits you as quickly as possible.

If you are not home when delivery is attempted in France, a second delivery attempt will be made. If this attempt fails, your package will be left at the post office nearest to your delivery address, where you can collect it upon presentation of a valid form of identification.

If your package tracking information hasn't updated within 48 business hours (excluding Sundays and public holidays) since shipment, please contact our Customer Service team via our contact form or by email at serviceclient@kujten.com, providing your order number and tracking number. We will then open an investigation with our carrier to locate your package.

Our Colissimo deliveries are secured with a confidential code automatically sent to the recipient, who will be the only one to know this code. Please never give it to the delivery driver over the phone.

If you are not available to receive the package, it will be left at the post office nearest to the delivery address. You can then collect it with your ID.

If you are unable to locate your package, please contact our Customer Service department via our contact form or by email at serviceclient@kujten.com, specifying your order number and providing us with all the necessary information to process your request.