To make a return, please follow these steps:
1. Go to our returns portal via the link "Make a return"or from your account.
2. Select your order, the items to return and the reasons for your return.
3. Choose your return method: You will have the choice between a refund, a credit note, or an exchange (depending on the item). In the case of a refund, €5 will be deducted from the refunded amount to cover return shipping costs.
4. Confirm your return. A return label will be automatically sent to the email address associated with your order.
5. Print your return label and affix it to your package. To ensure your return is processed smoothly, please use the label we have provided.

To make a return, please follow these steps:
1. Go to our returns portal via the link "Make a return"or from your account.
2. Select your order, the items to return and the reasons for your return.
3. Choose your return method (only refunds are possible). Return shipping costs are the responsibility of the customer. These costs will be displayed before you confirm your return and will be automatically deducted from the refund amount.
3. Confirm your return. A return label will be automatically sent to the email address associated with your order.
4. Print your return label and affix it to your package. To ensure your return is processed smoothly, please use the label we have provided.

For orders in France:
We offer free size exchanges for your product. You can also exchange the color of your bandana, but only for the same style.

How to proceed:
1. Go to our returns portal via the link "Make a return"or from your account.
2. Select the relevant order, choose the item to exchange and indicate the new size or color desired.
3. Generate the return label.
4. Return the unworn item in perfect condition and with its tag using the label provided.

Namely:
- Your new exchange order will be shipped once your initial return has been validated.
- The exchange will be delivered according to the delivery method and address of your initial.
You can also exchange an item (for a non-discounted, non-sale item) or receive a credit note by visiting one of our stores with your receipt. You cannot request a refund for an online order in one of our stores. We encourage you to return your items by mail, following the online return procedure.

For orders outside France:
We do not currently offer exchanges for orders outside of France.

Your refund will be processed within 5 business days from the receipt of your returned items and will be automatically credited to the account used to pay for the order. Please allow additional time depending on your bank’s processing times.

• Order paid by credit card: The amount will be refunded to the bank account used for payment.
  
• Order paid with an e-gift card: The amount will be re-credited to your e-gift card.
  
• Refund issued as store credit: You will receive an online store credit valid for 3 months on our website.

Please note: Online orders cannot be refunded in-store.

Purchases made in-store are non-refundable. You can choose between an exchange within 14 days or a credit note valid for 2 months at all Kujten stores (excluding department stores).

For items purchased in department stores, we invite you to return them directly to the department store in question.