Can I cancel/change my order?
Once your order has been placed, modifying or canceling your order is no longer possible.
However, you have the option to:
- Refuse delivery of the package to the carrier.
- Return items to us within 14 days for a refund or exchange. For returns, please refer to the procedure in the "Returns & Refunds" section.
Please note that it is not possible to add gift wrapping to your order once it has been validated.
Is it possible to order by phone?
Yes, absolutely.
You can place your order over the phone by contacting our customer service team. Our advisors are available to assist you, answer your questions, and securely complete your purchase.
Please call us on +33 (0)1 86 47 72 42 (non-premium rate call), Monday to Friday, 10am to 5:30 pm.
Was my order completed?
Once your order has been placed, you will receive a confirmation email with your order number.
You will also find the details of your order in your My Account > My Orders area.
Didn't receive the summary within an hour? Remember to check your spam folder; the email sometimes ends up there.
Otherwise, contact us and we can check the status of your order with you.
How do I use my promotional code?
To redeem your promotional code, simply enter it in the "Discount Code" field at the checkout stage, just before finalizing your order. This field appears once you click "Proceed to Checkout" in your shopping cart.
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Can I benefit from tax exemption online?
The Kujten online store does not offer a Tax Free service. Tax refunds can only be issued for purchases made in a physical store.
My payment was declined, what should I do?
We regret that you are experiencing difficulties with your payment. If your payment attempt was unsuccessful, we encourage you to try again using a different payment method or from a different device (computer or smartphone). If this is a 3D Secure issue, we encourage you to try again by removing any special characters from your payment information (accent, comma, hyphen, etc.).
If, despite these steps, you continue to experience problems completing your order, please contact our Customer Service team. Our team is available to provide any assistance you may need.
Can I use a store credit on the website?
No, store credit cannot be used online.
We invite you to use it in one of our Kujten boutiques.
How can I buy and use an e-gift card?
You can purchase an e-gift card by clicking on the following link: e-gift card.
The gift card will be sent to you by e-mail. You can choose to print it out as a gift or send it by e-mail to the person of your choice. e-gift card
Do you offer gift wrapping?
Yes, simply add the option “I would like to receive a gift pack” before confirming your order.
Gift wrapping is available for all orders containing at least one item, excluding gift cards and cleaning products.
Can I pay in installments?
Yes, the option to pay in installments is available on the payment page and is free.
Payment in installments is made by Alma for France and Klarna for international.
Quels sont les différentes méthodes de paiements ?
Vous avez la possibilité de régler votre commande :
- Carte de crédit/débit : Mastercard/Maestro/Visa/American Express/CB
- Apple Pay
- PayPal
- Shopay
- Alma (paiement en 2x, 3x) est disponible à partir d'un montant minimum d'achat de 300 euros en France.