What are the delivery times?
Once your order is confirmed, please allow 3 to 5 business days for your package to be shipped. This delivery time may vary depending on the time of year.
For international orders, delivery times may vary depending on the country of delivery and can be up to 10 business days. Delays can sometimes occur if the package is held in customs. If your order remains in customs for more than two weeks, please contact our customer service at serviceclient@kujten.com.
What are the delivery methods, conditions and costs?
Depending on your location, delivery costs and times, conditions and their free threshold may vary.
Metropolitan France:
- Home delivery via Colissimo: €7 (free from €300)
- Delivery to a relay point via Colissimo Relais: €5 (free from €300)
- In-store deliveries: Free (available in all stores except department stores: Bon Marché, Galeries Lafayette, The Village Outlet and Printemps).
European Union (excluding France):
- Home delivery via DHL: €12 (free from €400)
Swiss :
- Home delivery with DHL: 15 CHF (free from 400 CHF)
United Kingdom :
- Home delivery with DHL: £15 (free from £350)
Europe outside the European Union (excluding Switzerland and the United Kingdom):
- Home delivery with DHL: €15
UNITED STATES :
- Home delivery with DHL: $15
Canada:
- Home delivery with DHL: 30 CAD
Australia:
- Home delivery with DHL: 35 AUD
Rest of the world:
- Home delivery with DHL: €20
How do I track the delivery of my order?
Once your order has been shipped from our warehouse, you will receive a shipping confirmation email. Tracking information will be available in this email or in your "My Account" area.
Special cases for In-Store Delivery: No tracking number will be available. You will be contacted directly by the store upon receipt of your order, meaning you can pick it up within 15 days. After this period, your order will be refunded to the original payment method.
Which countries do you deliver to?
The Kujten brand delivers to 160 different countries. To find out if we deliver to your home, we invite you to click on the currency icon located at the bottom right of the site.
How much are the customs fees and taxes?
To simplify your process, import taxes and customs duties are automatically calculated and included in the final price of your order. If your country is eligible for import taxes and customs fees, they will be indicated on the delivery/payment page of the website.
For orders in the United States and Canada, local taxes ("sales tax") may apply in certain delivery states. These taxes are added to the final price and are calculated based on the delivery address you provide.
In the event of a product return, the full amount paid, including any customs duties and taxes, for this product by the customer will be refunded.
Can I change the delivery method or address?
Unfortunately, it is not possible to change the delivery method or address. Please check carefully before paying, as once your order is confirmed, we will no longer be able to make any changes.
I haven't received my order, what should I do?
We encourage you to contact the carrier. Please use the tracking code you received by email. They will then be able to verify the delivery of your package. We recommend waiting 6 business days. If the order is still in transit after this time, please contact us and we will open an investigation with the carrier.
What should I do if my package was returned to sender?
If the address provided when ordering is incorrect or you were absent at the time of delivery, the package may be returned to us by the carrier. Once your package has been returned to us, it cannot be reshipped and will be automatically refunded within a maximum of 7 business days.
What should I do if I didn't receive what I ordered?
If the item you received does not match what you ordered, please contact us with your order number, photos of the part you received, the label attached to the item, and the one affixed to the package. If a an item is missing from your package, please contact us with the name of the missing item, the order number, and the label affixed to the package. We will then find a solution that suits you as quickly as possible.